Tare da ƙara yawan bukukuwan kasuwancin e-commerce 6-18 (6 ga Yuni) / 8-18 (Agusta 18th) / 11-11 (Nuwamba-11th), sayayya ta kan layi ya zama abin gama gari a rayuwar mutane. Cibiyar kira tana da mahimmancicibiyar sadarwatsakanin kamfanoni da abokan ciniki. Ta yaya kasuwancin e-commerce za su gina cibiyar kiran kansu don ingantacciyar hidima ga abokan ciniki?
Tuntubar kafin siyarwa
Layin ACD: Tsarin yana keɓance kira mai shigowa ta atomatik ga ma'aikatan sabis na abokin ciniki marasa aiki, wanda ke haɓaka ingancin sabis na abokin ciniki da haɓaka hoton kamfani.
Bugawar Abokin Ciniki: Abokan ciniki na iya buɗe allon a ainihin lokacin don nuna bayanai, ko keɓance samfura don shigar da mahimman bayanai.
Sayar da sabis
Binciken oda: samar da hanyoyin sabis iri-iri, ingantaccen tsarin binciken murya na odar dabaru, tabbatar da ingancin samfurin waya da sauransu don haɓaka sabis na kasuwanci gabaɗaya da ikon kasuwanci, haɓaka abokan ciniki masu aminci.
Bayan-tallace-tallace sabis
Bayan-tallace-tallace da sabis: mu samar da cikakken kewayon bayan-tallace-tallace basira da kuma ayyuka, Multi-girma sabis rahoton gabatar da, ainihin DDRP tsarin daidai saduwa da nasu bayan-tallace-tallace bukatun, babu bukatar ci gaba sake, don warware abokin ciniki matsaloli. inganta matakin sabis na bayan-tallace-tallace.
Ziyarar dawowa ta waya: tsarin dawowar abokin ciniki na musamman, don kada ku manta kowane abokin ciniki, watsa kulawar kamfani, haɓaka haɗin gwiwar abokin ciniki.
Rahoton bayanai
Duban rikodi: Tsarin cibiyar kira yana ba da babban ƙarfin ajiya kuma yana yin rikodin kowane kira akai-akai
Rikodin kira, duba matakin sabis na wakili, inganta garantin sabis na abokin ciniki na kamfanin.
Ƙididdiga na wakilai: Kwatanta masu shigowa, haɗin kai, da aka rasa, da lokacin jira na ƙungiyoyin fasaha a kwance kuma a tsaye.
A cikin masana'antar e-kasuwanci, mun kuma ba da haɗin kai tare da ƙwararrun ƙwararrun e-kasuwanci, kamar Alibaba.com, JD.COM, Dangdang.com, Ctrip da sanannun masana'antu. Daga waɗannan kamfanonin e-commerce, mun taƙaita wasu ayyuka na gama gari na cibiyar kira, da fatan za su taimaka wa masana'antun da ke yi da shirye-shiryen yin kasuwancin e-commerce.
Yayin da kasuwancin ya fara haɓaka cikin sauri, dandalin tuntuɓar da cibiyoyin kira ba su da sauƙi kamar wayar tarho. Amma haɗe da lasifikan kai na wayar, idan an haɗa shi da Intanet, kwamfutar ba makawa ce, haɗa software mai alaƙa da sabis (call center), kamar software na UC, ƙaramin tsarin cibiyar kira.
Har ila yau, Inbertec yana ba da samfurori masu alaƙa, kamar lasifikan kai na cibiyar kira,UC headset, Dial pad, headsets na'urorin haɗi da dai sauransu UB200\UB210\UB800\UB810 200 jerin belun kunne ne masu tsada waɗanda aka tsara musamman don wuraren kira, kuma jerin 800 an tsara su musamman don UC, waɗanda ke buƙatar tasirin rage amo mai kyau kuma suna iya tace hayaniya sosai. . Bugu da kari, muna da na'urorin kai masu ci gaba, 805 da 815 namu na'urorin makirufo biyu ne tare da rage amo 99%. Inbertec - kwararren mai kera na'urorin kai na cibiyar kira.
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Lokacin aikawa: Juni-30-2022
